Refund policy
At EVRY JEWELS, we strive to provide our customers with the best shopping experience possible. To ensure clarity and transparency, we have established the following refund and cancellation policy:
- All Sales Final: Please carefully review your order before finalizing it, as all sales are final. Once an order has been placed, you have a 30 minutes window to change your shipping address. Consult our Edit Order page for more information. After that, we won't be able to make any changes. This means our support team is unable to accommodate changes, returns/exchanges, or cancellations. We do not offer any price matching and we also can't apply new promotions to previous purchases.
- Lost or Returned Packages: In the event that a package is lost in transit or returned to us for any reason, you can find detailed information by visiting the following link: Shipping Handling Policy.
- Damaged Items: If you receive an item that is damaged or defective, please refer to our 30-Day Warranty Policy to determine if you are eligible for a replacement or store credit. You can review our warranty policy by visiting the following link: Standard Warranty Policy.
Please note that our store uses Shopify’s encrypted checkout, which always requires authorization to complete a purchase. If your payment details were saved through your iPhone or Shop Pay, the checkout may feel quicker, but it is still a secure, authorized transaction.
We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer service team for assistance.
