Shipping policy

Please review your address prior to submitting your order. Due to the pace of business, we will not be able to change your address after your order is submitted.

If you try to place an order, our website will automatically inform you if there is any available shipping option to your location. All shipping options will be listed at checkout. If no shipping options are available, it means we are unable to ship to your location at the moment.

Please note, that the shipping time frame indicated at checkout starts when your order has been shipped and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays.

It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, Canada Post, DHL and local carriers to ensure packages arrive quickly and safely.

PACKAGE PROTECTION

Effective May 9th, 2024, EVRY JEWELS is pleased to offer Package Protection coverage to provide peace of mind for our valued customers. This policy outlines the terms and conditions of our Package Protection coverage: Package Protection coverage is offered to customers at the checkout stage of their order. Customers have the option to select Package Protection for their order for an additional fee.

If you DID NOT select Package Protection for their order:

EVRY JEWELS is not responsible for lost or damaged packages during transit. Please contact our support team to claim a reshipment of the goods. You will be required to pay a $5 fee to cover the cost of reshipment. If some items became out of stock, they will be provided with a store credit of the value paid for the missing items. If all items are now out of stock, we will provide a store credit of the amount paid for the items (shipping fees not included).

If you DID select Package Protection for their order:

In the event of a lost or damaged package, EVRY JEWELS will provide you with a free reshipment of your goods. If some items became out of stock, they will be provided with a refund for the missing items. If all items are now out of stock, we will provide a refund for the items and the shipping fees. This refund exclude the price paid for the Package Protection. Please contact our support team to claim a reshipment of the goods.
**If you purchased the Package Protection, but your package was returned to sender, see Package Returned.

ADDITIONAL CUSTOM FEES

The goods will be imported on behalf of the customer/buyer. The customer authorizes Evry Jewels to import the goods on his behalf. Further, the customer/buyer agrees Evry Jewels may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes duties in addition to the purchase price of the goods.

PACKAGE LOST IN TRANSIT

If a package is confirmed as lost in transit and has not been delivered to the recipient, we offer the following solutions:

All Items in Stock: If all items from your order are currently in stock, we will create a new order for you free of charge. This ensures that you receive the items you originally ordered without any additional cost.
Items Out of Stock: If some items from your order are out of stock at the time the loss is confirmed, we will reship the items that are in stock. Additionally, we will refund you for the value of the items that are out of stock.

PACKAGE RETURNED TO SENDER

If a package is returned to us due to reasons such as being unclaimed at customs, having an invalid address, unpaid customs fees, or being refused by the recipient, we offer the following options:

Reshipment: If the items from your order are still in stock, and you would like us to resend the package, we can do so. However, a charge of $6 USD will apply to cover the cost of new shipping fees.
Refund: Alternatively, you may request a refund for the returned items. In this case, we will issue a refund for the value of the items, but we will deduct a $6 USD fee to cover the original shipping fees incurred.
*If you purchased the Package Protection on the order: we will charge or deduct only $1.99 USD

INTERNATIONAL FEES

Foreign transaction fees can apply to purchases made online from your home country, where the vendor is foreign and processes the transaction in its local currency. Evry Jewels is based in Canada.

This fee is charged by many credit card issuers, typically ranging from 1% to 3% of the transaction. This money is not withdrawn by Evry Jewels and does not go to our funds.

Important Notes

The customer will be responsible for reaching out to us via email (support@evryjewels.com) stating the situation. Please include your order number in the subject line and a valid/alternate address. We will then further assist you with this.
All requests for reshipment or refund are subject to approval by our customer service team.
This policy applies to packages that have been confirmed as lost in transit or returned to us for the specified reasons.

At EVRY JEWELS, your satisfaction is our priority, and we are committed to resolving any shipping issues promptly and efficiently. If you have any questions or concerns about our Lost in Transit and Return to Sender Policy, please don't hesitate to contact us.

It is no longer the responsibility of EVRY if the package is successfully marked as delivered but cannot be found.